Best Walking Holidays in UK and Ireland
tel: (44) (0)1242 254353
toll free: 1-800-671-9863

Privacy Policy

Data Protection and Privacy

Cotswold Journeys is committed to ensuring that your privacy is always protected. Should we ask you to provide certain information when using this website, you can be assured that it will only be used in accordance with this privacy statement. This policy is effective from May 2018.

What Information We May Collect

In order to process your booking or enquiry, and to ensure that your travel arrangements run smoothly and meet your requirements, we may need to use the information you provide (such as:

  • name & title
  • contact information (including telephone number and email address)
  • demographic information (including address, preferences, dietary requirements, budget or any special requests)

Under the GDPR 2018, we take full responsibility for ensuring the proper security measures are in place to protect your information along with providing any access request in a timely manner. In order to fulfill bookings, we must pass the information (as detailed above) on to the relevant suppliers of your travel arrangements (eg, hotels). The information may also be provided to public authorities such as customs/immigration if required by them, or as required by law.

Additionally, outside the European Economic Area (EEA), controls on data protection may not be as stringent as in the EEA. We will only pass any information that is strictly relevant to your holiday to the suppliers concerned with your holiday. This applies to any sensitive information you may give us (dietary needs, disabilities etc.). If we cannot pass this information to the relevant suppliers, we cannot provide your booking. In making a booking, you consent to this information being passed to the relevant persons.

Cotswold Journeys will never sell personal information. Our employees and associated companies are obliged by us to respect confidentiality. We will not use your information, or information provided by you concerning others in your party, for any purpose other than carrying out your booking, or, with your permission, to inform you of other offers in the future.

Use of Cookies

Cotswold Journeys website uses cookies to improve the user’s experience whilst using the website.

The cookies tracked do not contain any information that could be used by others to identify you personally nor do they do not contain any confidential details such as your email address.

Cookies are small files saved to a user’s computer which track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information https://policies.google.com/privacy

You may choose to accept or refuse cookies, but we recommended that you accept them so that you can use all the functionality. Most computers or devices will accept them automatically, but you can change your browsers settings to restrict, block or delete cookies.

Social Media

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are subject to the terms and conditions as well as the privacy policies held with each social media platform respectively. We encourage our customers wishing to discuss sensitive details to contact us through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly to a social media platform. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

When talking about our company or brands via social media we Kindly ask for a certain level of sound judgement and politeness. We reserve the right to report and/or remove malicious or factually incorrect material regarding our company or brands.

Newsletters

We send you, with your permission, regular email newsletters to keep you up to date with everything going on at Cotswold Journeys such as new walking routes, offers and news. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior verbal or written agreement with the user.

Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998 and GDPR 2018. No personal details are passed on to third parties nor shared with companies or people outside of the company that operates this website. In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system.

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity. This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by calling us on 01242 254 353
  • if you receive a newsletter from us we will include instructions on how to stop receiving further such emails from us

We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.

If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect.

Last edited: May 24th, 2018